A Comparative Study on Customer Satisfaction with Online Payment Methods at SBI and ICICI Bank Pvt Ltd, Anantapur

Dr. B. C. Lakshmanna; B Nitheesh Bharadwaj

Title:
A Comparative Study on Customer Satisfaction with Online Payment Methods at SBI and ICICI Bank Pvt Ltd, Anantapur

Authors:
B Nitheesh Bharadwaj | Dr. B. C. Lakshmanna

Cite This Article :

B Nitheesh Bharadwaj | Dr. B. C. Lakshmanna "A Comparative Study on Customer Satisfaction with Online Payment Methods at SBI and ICICI Bank Pvt Ltd, Anantapur" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-6 | Issue-6, October 2022, pp.331-345, URL: https://www.ijtsrd.com/papers/ijtsrd51869.pdf

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Abstract :
Technology has been playing a significant role in the modern world. In the current era, innovative payment systems have been more popularized. Holding physical cash at all times is not secure for making payments. Due to that, the usage of online payment methods has increased drastically. This study helps to understand the factors that influence the usage of online payment methods by the customers of SBI and ICICI Bank Pvt Ltd, Anantapur, and also to find which payment method is preferred by customers for payment. It helps to analyze challenges faced by customers while using online payment methods. The entire analysis was done using tableau software only. This study compares customer satisfaction with online payment methods at SBI and ICICI Bank Pvt Ltd, Anantapur.

Keywords :
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Publication Details:

Unique Identification Number : IJTSRD51869

Published In : Volume-6 | Issue-6, October 2022

Page Number(s) : 331-345

Publisher Name : IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470

Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

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